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Mercedes-Benz Visual System Recall #2021349

Recall date June 4, 2021
Models affected
  • 2019 Mercedes-Benz Sprinter
  • 2020 Mercedes-Benz Sprinter
  • 2021 Mercedes-Benz Sprinter
Units affected 2,515
Details

Issue: On certain vehicles, a software problem could cause the rearview camera image not to appear on the central display.

Canadian regulations require the rearview image to display when the transmission is shifted into reverse gear.

Safety Risk: A rearview camera image that does not display could reduce a driver's ability to see behind the vehicle while backing up.

This could increase the risk of a crash.

Corrective Actions: Mercedes-Benz will notify owners by mail and instruct you to take your vehicle to a dealer to update the software.

Additional information may be available on Transport Canada's website

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