Changing the car-buying experience (06:48)
"Yes it's true," Motoring TV's Brad Diamond says, "that many of you—well, many of us—have a story about about a disappointing experience with a (car) salesperson."
With Kia holding its annual Canadian national dealer meeting in New Orleans, the Motoring TV team was given an exclusive behind-the-scenes look at what's being done to improve the car-buying experience.
This segment originally appeared on Episode 5 of Motoring 2016.